Refrigerator - Water on Floor

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.


If you find water on the floor in front of your refrigerator, you can check the following:

  • If ice has accumulated on the floor of the freezer or under the fresh food vegetable pans, this could indicate a clogged drain tube. On most models, this would require a service call.

  • Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, please schedule a service appointment.

  • Some leaks could be plumbing issues. Check the copper water line connected to the water valve on the fridge. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.

  • Check the plastic fill-line going from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.

    • View a short video about checking the water line from the front:



    • To shut the water off, carefully pull the refrigerator out from the wall and locate the water connection on the back of the refrigerator. It is usually on the right as you look at the back. Follow the copper water line to where it connects to your house water supply. In most homes it is located under the kitchen sink. There is a small shut-off valve at the connection; turn the valve clockwise to shut the water off.

    • Before you shut the water off, turn the icemaker off. The way you turn off the icemaker depends upon the type of icemaker and controls on your refrigerator. Please check the owner's manual for model specific directions on turning off the icemaker on your model.


For service, please schedule an appointment with GE Appliances Factory Service.